01 · Voice
Telecom & SIP routing
Carrier-grade voice — SIP signalling, routing, fraud control, CDR pipelines and the operational tuning of edge proxies under load. The discipline I have spent the most production hours inside.
Ihab Hamad
— engineer, by habit.
Ihab Hassan Mohamad Hamad is a Palestinian multidisciplinary engineer based in Ramallah and founder of Hiclass (hiclass.ps), a Palestinian telecom company. 17 years across VoIP, Laravel / PHP, Cisco networking, RF, FPGA, embedded, IoT and AI automation. Twelve certifications. Cisco ID CSCO12861095.
§ 01 — About
An engineer working across several disciplines.
TL;DR · plain English
Ihab Hassan Mohamad Hamad (also written Ihab Hamad or إيهاب حسن محمد حمد) is a Palestinian engineer who builds across the full stack of modern technical work — from SIP signalling on a Kamailio proxy to a Laravel control plane, from a Cisco BGP table to a 433 MHz RF amplifier on a hand-laid PCB. He has been working professionally in IT, networking and telecom since March 2009.
His career began as an instructor at Universal Technical Institute (UTI) in Ramallah, where for three years he trained students for international certifications including ICDL, CompTIA Network+ and A+, Cisco CCNA, Microsoft MCSE and MCITP, MikroTik MTCNA, EC-Council CEH and BackTrack penetration testing. He then served for almost six years as IT Manager at Nour Alhuda Schools, running a Windows Server 2008 domain, a Linux-based Elastix VoIP server, biometric attendance systems, Cisco and MikroTik networks, and developing the institution's web platforms in PHP and CodeIgniter.
In 2018 Ihab Hamad founded his own Palestinian technology company, Hiclass (hiclass.ps) — specialised in telecom and VoIP services, virtual / premium numbers and shared-revenue voice and SMS solutions. Alongside Hiclass he is a founding member of Ween Co (ween.ps) and Ibal Co (ibal.ps). The line between hardware and software in his work has always been deliberately soft: a SIP routing problem and a 433 MHz transmitter problem are, for him, closer than they look.
He holds twelve professional certifications across Cisco (CCNP, CCDP, CCNA, CCDA — Cisco ID CSCO12861095), Microsoft (MCSE, MCITP, MCSA), CompTIA (Network+, A+), MikroTik (MTCNA), EC-Council (CEH) and the ICDL Foundation. He earned a Bachelor's degree (2004–2008) from Victorville International University and completed the Cisco Networking Academy at Al-Quds University.
§ 02 — Disciplines
Eight fields of practice.
02 · Web
Software platforms
Web platforms in PHP and Laravel — multi-tier portals, billing, role-based access, real-time dashboards, internationalisation and clean deployment discipline. Earlier work in CodeIgniter, Vue.js and Node.js.
03 · Network
Networks & servers
The ground floor — routing, switching, VLANs, QoS for voice, IPsec tunnels and the daily reality of running production Linux. Foundations laid by CCNP & CCDP and a long history of Debian operations.
04 · Radio
RF electronics
Practical radio-frequency electronics — amplifiers, antennas, spectrum analysis with software-defined radios and bench instruments, radar modules and PCB design. Hands on the soldering iron, eyes on the analyzer.
05 · FPGA
Digital signals
Small-FPGA work for signal generation, custom encoding and frequency-hopping radio-link experiments. A serious side of digital design that complements analog work on the bench.
06 · Embedded
Microcontrollers
ESP32 and Arduino projects — Wi-Fi provisioning, GSM-triggered relays, OBD/CAN access through MCP2515 and small cloud-connected devices. The bridge between code and the physical world.
07 · IoT
Smart-home automation
Whole-house automation built on Tuya and Zigbee — presence-driven lighting, environmental sensors for leak / gas / smoke, climate over IR, all orchestrated through Home Assistant and n8n.
08 · AI
Agents & automation
LLM APIs and workflow tools to ship real automations — chat agents, retrieval-augmented support over structured Q&A, marketing generation and operational glue between systems.
§ 03 — Career timeline · 2009 → present
Seventeen years on the line.
2009 — 20123 years
Instructor
Universal Technical Institute (UTI) · Ramallah · Palestine
Trained students for international IT certifications across the full networking and systems stack. Taught classroom and lab sessions, ran practical exams and mentored juniors into their first IT roles. Curriculum: ICDL, CompTIA A+ & Network+, Cisco CCNA, Microsoft MCSE / MCITP, MikroTik MTCNA, EC-Council CEH, BackTrack penetration testing and PHP web development.
2012 — 20175 yrs · 9 mo
IT Manager
Nour Alhuda Schools · Palestine
Led the entire IT operation — Windows Server 2008 domain, Windows Deployment Services, the Linux-based Elastix VoIP server, biometric attendance systems and bespoke internal tools. Managed Cisco and MikroTik network infrastructure end-to-end and developed the institution's web platforms in PHP and CodeIgniter.
2016contract
Network Engineer
Axizo Investment
Designed, managed and maintained network solutions for a portfolio of client companies — applying CCNP-grade routing & switching to real production sites.
2016 — 2017part-time
Network Engineer · Founding Member
Ween Co · ween.ps
Co-founded a Palestinian startup and built / operated its core network infrastructure, contributing to early technical decisions across the platform.
2017 — present9 yrs · ongoing
IT Manager · Founding Member
Ibal Co · ibal.ps · part-time
Founding member and IT lead — designing infrastructure, building internal systems and shaping the technical direction across the long arc of the company's growth.
2018 — present8 yrs · ongoing
Founder & CEO — Hiclass
Hiclass · hiclass.ps · Ramallah, Palestine
Founded Hiclass, a Palestinian technology company specialised in telecom and VoIP services — virtual and premium numbers, shared-revenue voice and SMS, carrier interconnection and the supporting Laravel control planes. Hiclass is the bench where most of the modern stack on this page actually gets shipped: Kamailio SBCs, FreeSWITCH dialplans, Laravel admin / reseller / sub-client suites, SMPP gateways and the surrounding infrastructure. Visit hiclass.ps.
§ 04 — Credentials · Cisco ID CSCO12861095
Twelve certifications, four vendors.
CCNP
Cisco · Professional
Cisco Certified Network Professional — Routing & Switching.
ID CSCO12861095
CCDP
Cisco · Design Pro
Cisco Certified Design Professional — multi-layer enterprise design.
ID CSCO12861095
CCNA
Cisco · Associate
Cisco Certified Network Associate — R&S 640-802 / 200-120.
ID CSCO12861095
CCDA
Cisco · Associate
Cisco Certified Design Associate — network design fundamentals.
ID CSCO12861095
MCSE
Microsoft · Engineer
Microsoft Certified Systems Engineer — Server 2003 infrastructure.
Microsoft
MCITP
Microsoft · Pro
Microsoft Certified IT Professional — Windows platform.
Microsoft
MCSA
Microsoft · Admin
Microsoft Certified Systems Administrator — 2003.
Microsoft
Network+
CompTIA · Foundation
CompTIA Network+ foundational networking credential.
CompTIA
A+
CompTIA · Foundation
CompTIA A+ — hardware & OS fundamentals.
CompTIA
MTCNA
MikroTik · Associate
MikroTik Certified Network Associate — RouterOS.
MikroTik
CEH
EC-Council
Certified Ethical Hacker — offensive security fundamentals.
EC-Council
ICDL
ICDL · Foundation
International Computer Driving Licence.
ICDL
§ 05 — Education
Formal schooling.
Bachelor's degree (2004 – 2008) — Victorville International University. Foundational coursework across information technology and computing.
Cisco Networking Academy (2015) — Al-Quds University, Jerusalem. Hands-on Cisco curriculum culminating in CCNA / CCNP-grade work. Cisco identifier CSCO12861095.
Galaxy Center (2005 – 2006) — A+, Network+, CCNA 640-801, MCSA 2003 short courses, completed back-to-back in the year preceding university entry.
§ 06 — Frequently asked
Common questions about Ihab Hamad.
Q.01Who is Ihab Hassan Mohamad Hamad?+
Ihab Hassan Mohamad Hamad is a Palestinian multidisciplinary engineer based in Bilin, Ramallah, West Bank. He has 17 years of professional experience across telecom and VoIP infrastructure, Laravel / PHP web platforms, Cisco networking, RF electronics, FPGA, embedded systems, IoT and AI-driven automation. He holds twelve professional certifications including CCNP, CCDP, MCSE and MCITP.
Q.02What does Ihab Hamad do for work?+
Ihab Hamad is the founder of Hiclass (hiclass.ps), a Palestinian technology company specialised in telecom and VoIP services, virtual / premium numbers and shared-revenue voice and SMS solutions. Through Hiclass and earlier roles he designs, builds and operates carrier-grade voice and messaging platforms (using Kamailio, Asterisk and FreeSWITCH), develops Laravel / PHP web platforms with multi-tier role-based access and billing, and manages Cisco and MikroTik network infrastructure. He is also a founding member of Ibal Co (ibal.ps) and Ween Co (ween.ps).
Q.02bWhat is Hiclass?+
Hiclass (hiclass.ps) is a Palestinian telecommunications company founded by Ihab Hassan Mohamad Hamad in 2018. It is based in Ramallah and specialises in VoIP services, virtual and premium numbers, and shared-revenue voice and SMS solutions. Hiclass is the operating company behind most of Ihab Hamad's production telecom and software work.
Q.03What certifications does Ihab Hamad hold?+
Twelve professional IT certifications: CCNP, CCDP, CCNA and CCDA from Cisco (Cisco ID CSCO12861095); MCSE, MCITP and MCSA from Microsoft; Network+ and A+ from CompTIA; MTCNA from MikroTik; CEH from EC-Council; and the International Computer Driving Licence (ICDL).
Q.04Where is Ihab Hamad based?+
Ihab Hamad is based in Ramallah, in the West Bank, Palestine. His operating time-zone is UTC+03:00 and he works with clients across the Middle East and the Levant region.
Q.05What technologies does Ihab Hamad work with?+
His daily-driver stack covers VoIP (Kamailio, Asterisk, FreeSWITCH, RTPengine, SIP, SMPP), web (Laravel, PHP 8, Eloquent, REST APIs, Yajra DataTables, libphonenumber), databases (MySQL, MariaDB, PostgreSQL, MongoDB, Redis), networks (Cisco IOS, OSPF, BGP, MikroTik), RF (RTL-SDR, NanoVNA, CC1101, 433 / 868 MHz, OCXO), FPGA (Tang Nano 9K, FT2232HL), embedded (ESP32, Arduino, SIM800L, MCP2515 / OBD-II), IoT (Tuya, Zigbee, Home Assistant) and AI (n8n, GPT API, RAG, FastAPI).
Q.06How many years of experience does Ihab Hamad have?+
17 years, beginning in March 2009 as an instructor at Universal Technical Institute (UTI) in Ramallah. He served as IT Manager at Nour Alhuda Schools from 2012 to 2017 and has been running an independent web and telecom consulting practice since January 2018.
Q.07What is Ihab Hamad's Cisco certification ID?+
Ihab Hamad's Cisco certification identifier is CSCO12861095. This ID covers his CCNP, CCDP, CCNA and CCDA credentials.
Q.08What languages does Ihab Hamad speak?+
Arabic (native) and English (professional, used daily for documentation, vendor correspondence and technical reading and writing).
Q.09Did Ihab Hamad teach IT certifications?+
Yes — between March 2009 and March 2012 Ihab Hamad served as an instructor at Universal Technical Institute (UTI) in Ramallah, where he trained students for international IT certifications including ICDL, CompTIA Network+ and A+, Cisco CCNA, Microsoft MCSE and MCITP, MikroTik MTCNA, EC-Council CEH and BackTrack penetration testing.
Q.10How can I contact Ihab Hamad?+
By email at [email protected], by phone at +970 594 223 103, or via LinkedIn at linkedin.com/in/ihabhamad. The personal website is ihabhamad.com.
§ 07 — Contact
Open the line — say hello.
- Email[email protected]
- Phone+970 594 223 103
- LinkedInihabhamad
- Companyhiclass.ps
- Siteihabhamad.com
- BasedRamallah · PS